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Roibets Casino Contact: Chat, E-mail Or Phone

Our team answers chat and phone around the clock, 24 hours a day, 7 days a week, in English and three more languages.

Talk To Support Secure join, 18+

Paid out today

578,559 £

8,792 Playing now

Operating under license OGL/2012/5575/577 from Gaming Control Board Curaçao since 2012.

Average payout processed in 30 minutes, up to £98,000 per transaction.

256-bit SSL encryption secures every session and transaction.

Three Lines Open

You Want An Answer Without A Long Wait

After this block you will know which line to use and how quickly it answers.

Before You Wait, Try Chat

Pick chat for anything urgent — a deposit that has not landed, a locked account, a bonus that looks wrong. Most chats get a reply in about 2 minutes.

Start Chat

Get A Written Answer

Send the full story to [email protected] when you have screenshots or documents to attach. E-mails get a reply within 24 hours.

Write To Us

When Speaking Feels Easier

Call +44 20 4852 4962 (GMT) when you would rather talk it through aloud, especially about payments or verification. Calls are usually answered in about 2 minutes.

Call Us

Playing From Britain?

You Are Playing From The United Kingdom

One quick scan removes the worry that help only exists on someone else's clock.

How To Reach Us

UK Phone Line+44 20 4852 4962

Support Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Supervises Us

RegulatorGaming Control Board Curaçao, OGL/2012/5575/577

If Play Stops Being Fun

Help OrganisationsGamCare, BeGambleAware, GAMSTOP

Right Details, One Quick Reply

Line up these five details and a first reply can solve rather than sort.

Your registered email address
A clear one-line summary
Any reference from earlier contact
Screenshots of the failed action
Payment method and last four digits

Faster Route To The Fix

Skip The Forward: Mail The Desk Directly

Sending to the right desk skips a forward and cuts the wait for a resolution.

Account And Identity

General help and how-to questions[email protected]

Document checks and account verification[email protected]

Money And Payments

Deposits, withdrawals and payouts[email protected]

Complaints And Other Matters

Complaints, reviewed before the regulator[email protected]

Personal data and privacy requests[email protected]

Partnerships and business enquiries[email protected]

Response Map

Roibets Casino Staff Every Hour, Every Day

Settles the worry that nobody picks up once the evening has gone quiet.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first replyAbout two minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyWithin twenty-four hours

Phone

Phone number+44 20 4852 4962

Phone waiting timeAround two minutes

Escalation Route

Roibets Casino Raises What Support Cannot Close

Removes the worry that a rejected answer is the end of the matter for good.

You Have Already Tried Support

Explain the problem to support in chat or by e-mail, with dates and any reference. Ask for it to be logged as a complaint so it carries a record from the start.

Your Reference Held

Note the reference number the team gives you and the answer that follows. That reference is what a manager and, later, the regulator will ask for.

Rejected First, Reviewed Again

Ask for a manager review if the reply misses the point. A senior colleague reads the file again and confirms the outcome in writing.

When The Desk Says No

Take an unresolved complaint to the Gaming Control Board Curaçao, the regulator that issued this licence. Bring the reference and the final written answer.

Roibets Casino, Explained Quickly

Your First Ten Minutes With Support

Read this when you want a fact confirmed before opening a chat or dialling.

trustHow long does account verification usually take?+

Allow up to eighteen hours for document checks, counted from the moment all three files arrive. Most sets clear well inside that window. You will get an e-mail from the verification desk as soon as the account is cleared.

trustWhy should I close my account instead of pausing it?+

Say why when you close it, because the reason shapes what happens next. Take a break if you simply need distance for a while: deposit limits, loss limits and self-exclusion stay in place and are reversible where the rules allow. Close permanently and the account cannot be reopened.

trustDo I need to write in English to use the chat?+

Reach support in English, German, Finnish or Norwegian at any hour. Each desk is staffed for the full twenty-four hours, so no language waits for office opening. Write in one of those four and the reply comes back in the same language.

trustWhy would I ask for a copy of my personal data?+

Send a request for a copy of your data, or for erasure, to the privacy desk and it is handled under the data rules that cover this site. Erasure has limits: records tied to licensing and anti-money-laundering duties stay for the period the law sets. Ask for the copy first if you want to see what is held.

trustWhere do I get my account details if the chat needs them?+

Give the e-mail address on the account and your full name, and the agent can locate everything needed. Never send a password, and no agent will ask for one. Date of birth and the last payment method used speed up anything to do with a deposit.

Step Away And Speak To Someone

Three independent organisations in the United Kingdom help with gambling problems: GamCare, BeGambleAware and GAMSTOP. Their support is free, confidential and separate from Roibets Casino, so you can speak plainly without touching your account.

GamCare. Offers free confidential advice and counselling for anyone worried about their own or a family member's gambling.

BeGambleAware. Funds prevention and treatment across Britain, with practical guidance for players and their families.

GAMSTOP. Runs the national self-exclusion scheme, blocking sign-ups to licensed UK sites for a set period.

Six Details To Check

Check Who Holds The Roibets Casino Licence

Tells you whose name sits behind the site and where to write to that company.

Company

Legal nameRoibets Casino N.V.

Company number130964 (Curaçao)

AddressHeelsumstraat, Willemstad

License

RegulatorGaming Control Board Curaçao

License numberOGL/2012/5575/577

Written Contact

Support e-mail[email protected]